Trust and Safety Analyst

About the role

The Trust and Safety Analyst protects platform integrity and user well‑being by identifying, assessing, and mitigating online risks. Working remotely, you will enforce community standards, investigate policy violations, and respond to emerging threats such as fraud, harassment, misinformation, and harmful content.

Key responsibilities

• Conduct in‑depth investigations of complex safety reports, including harassment, hate speech, misinformation, and illegal content.
• Apply and interpret internal policies with high accuracy, and propose policy updates to address emerging threats.
• Collaborate with Product and Engineering teams to improve detection tools and reduce harmful content at scale.
• Analyze data to uncover new abuse vectors (spam, scams, coordinated inauthentic behavior) and proactively escalate them.
• Handle high‑priority escalations, law‑enforcement requests, and crisis situations while protecting user privacy.
• Provide regular insights to Policy, Product, and Legal teams to inform policy, product features, and compliance strategies.

Required profile

• Minimum 3 years of experience in Trust & Safety, Risk Operations, or Intelligence Analysis within the tech/social‑media sector.
• Proven ability to make high‑stakes decisions quickly, often with incomplete information.
• Strong emotional intelligence and self‑care strategies for exposure to disturbing content.
• Fluent English with excellent written communication skills.

Required skills

• Proficiency with Trust & Safety tools such as Salesforce and Jira.
• Experience with moderation dashboards and AI/automation workflows.
• Data analysis and visualization using Tableau, Looker, or similar tools.
• Basic SQL for pulling and interpreting safety metrics.