Account Manager - Corporate Accounts, Khartoum

About the role

Zain, a mobile telecommunications operator in the Middle East, is hiring an Account Manager in Khartoum within its B2B and Digital Services department. The post reports to the Key Account Manager and acts as the company's expert and contact for current and potential corporate accounts in an assigned market segment, as well as for sales personnel. The holder also pursues and drives business opportunities with corporate accounts.

Key responsibilities

• Build strong relationships with corporate customers and follow up on them, covering after-sales service, customer satisfaction and payments.
• Own the sales quota and new corporate accounts assigned, and increase sales volumes and revenue.
• Handle assigned visits and collection targets, and report on the status of assigned areas.
• Log sales activities daily and enter new subscription contracts accurately.
• Sell corporate products and services with appropriate presentations to prospects.
• Manage the full account lifecycle: identifying potential customers, business planning, contract signing, billing and after-sales management.
• Provide realistic market feedback and follow internal sales procedures.
• Ensure confidentiality and integrity of information assets in line with company policies.

Required profile

• Bachelor's degree in Telecommunications, Business, Economics or a related discipline.
• 0-2 years of experience in a related field; previous customer service experience preferred.
• Proven track record of preparing and presenting commercial proposals.
• Mobile telecommunication experience preferred.

Required skills

• Strong verbal and written communication and reporting in Arabic and English.
• Problem-solving, analytical and presentation skills, including explaining product features.
• Planning, project management and stakeholder relationship skills.
• Vendor and third-party management.
• Use of IT packages such as Excel, Word and PowerPoint.

To apply, candidates submit a resume/CV, a passport-size photograph and proof of their highest education qualification through the Zain careers page.