Nutanix Engineer / Networking IT Support Engineer (Freelance – Khartoum)

About the role

We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide break‑and‑fix services for enterprise infrastructure in Khartoum, Sudan. This freelance, on‑call position involves both onsite and remote troubleshooting, ensuring rapid resolution of hardware, network and virtualization incidents while delivering professional customer service.

Key responsibilities

• Provide onsite and remote break‑and‑fix support for networking and infrastructure incidents.
• Deploy, configure and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching and lifecycle management.
• Troubleshoot hardware, software, virtualization and network issues, including TCP/IP, VLANs, DNS, DHCP, routing and switching.
• Implement and support backup and disaster‑recovery solutions.
• Respond to critical incidents within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud projects.
• Maintain accurate technical documentation, incident reports and service records.

Required profile

• Minimum 5 years of experience in infrastructure, virtualization, networking or IT support engineering.
• Valid CCNA certification with at least a 90% pass score on the induction assessment.
• Fluent English communication skills, both spoken and written.
• Ability to work independently in customer‑facing environments.
• Professional demeanor and strong customer‑service orientation.

Required skills

• Nutanix ecosystem (AOS, AHV, Prism).
• VMware and/or Hyper‑V.
• TCP/IP, VLAN, DNS, DHCP, routing and switching.
• Backup and disaster‑recovery solutions.
• PowerShell and/or Python scripting.
• CCNA certification.
• Optional: Nutanix Certification (NCP or higher), AWS, Azure, GCP, Ansible, Terraform.