Human Resources & Administration Manager

About the role

Bede, a Zain Fintech company operating in Sudan, is looking for a Human Resources & Administration Manager to report to the FinTech General Manager. The role leads all HR and administrative functions, ensures compliance with employment and financial regulations, supports rapid scaling, builds a high-performance culture and aligns HR and admin strategies with business growth.

Key responsibilities

• Develop and implement HR and admin strategies and policies aligned with business objectives, digital transformation and governance standards.
• Manage the departmental budget, including training, recruitment, facilities, transport and admin services.
• Drive workforce planning, talent acquisition and employer branding, and oversee the employee lifecycle (onboarding, performance management, offboarding).
• Manage end-to-end recruitment and design competitive compensation and benefits programmes.
• Oversee payroll, incentives, bonuses and rewards, and lead the implementation and improvement of the HRIS.
• Build performance management frameworks, conduct performance reviews and give ongoing feedback.
• Ensure compliance with labour laws and internal policies (contracts, probation, leaves, social insurance, grievances, discipline, termination).
• Oversee facilities, act as liaison with regulators and government bodies, and manage vendors, contracts and SLAs.
• Handle public relations and protocol, including visas, travel and hotel bookings, and manage the transport and fleet.
• Coach and develop the HR and admin team, set KPIs and manage reporting and analysis of workforce and operational data.

Required profile

• Bachelor's degree in HR, Business Administration or a related field.
• Preferred: HR or business administration qualifications such as CIPD, SHRM, HRCI, PMP or PRINCE2.
• Minimum 5 years of HR and admin leadership experience, preferably in telecom, regulated financial services, banking or technology-driven organisations.
• Minimum 3 years in a supervisory or team leadership role.
• Proven track record leading HR and admin teams and managing cross-functional areas such as HR operations, talent management, payroll, facilities, transport and PR.
• Experience managing vendor contracts, SLAs, third-party relationships and cost control.

Required skills

• Arabic and English verbal and written communication.
• Use of IT packages such as Excel, Word and PowerPoint.
• Reporting, presentation, planning, coaching and leadership skills.