Operations and PRIME Coordinator

About the role

The Operations and PRIME Coordinator supports the Operations Specialist in monitoring programme delivery, ensures the adoption and compliance of the PRIME system, and maintains high data quality across projects. The role acts as a bridge between Country Office and Area/Field Office teams to promote effective information flow and accountability.

Key responsibilities

• Support the Operations Specialist in monitoring programme delivery, KPIs and portfolio trends.
• Prepare and contribute to monthly and quarterly operations reviews, reports and performance narratives using PRIME data.
• Coordinate implementation and sustained adoption of PRIME, monitoring usage and addressing compliance gaps.
• Conduct regular quality checks of PRIME project information and work with teams to resolve data issues.
• Provide first‑line support for PRIME queries, deliver training and coaching to users.
• Maintain communication with regional PRIME support teams, manage user‑access requests and system updates.
• Capture user feedback and recommend improvements to PRIME processes and guidance.
• Maintain operational records, analytics and knowledge‑sharing materials for the Operations team.

Required profile

• University degree in international development, social sciences, programme/project management, information management, business systems or equivalent experience.
• At least 3 years of experience in programme operations, information management or system coordination.
• Demonstrated experience supporting organisational systems and ensuring data quality across multiple teams.
• Strong analytical ability to turn programme‑management data into clear decision‑making information.
• Proven coordination skills across functions and ability to follow up actions with non‑direct reports.
• Excellent written and spoken English with strong communication skills.
• Commitment to Save the Children values, child safeguarding and humanitarian principles.

Required skills

• Microsoft Office suite (Word, Excel, PowerPoint).
• PRIME project‑management system and related web‑based enterprise tools.
• Data quality assessment and analytics.
• Project‑management tools and methodologies.