Assistant Manager Services (Automobile)

About the role

Careers International is hiring an experienced Assistant Service Manager for the automobile service industry. The role supports the Service Manager in running daily service operations, coordinating technicians, service advisors, customers and workshop teams so that jobs are completed on time, customers are satisfied and workshop productivity stays high.

Key responsibilities

• Assist the Service Manager in managing daily automobile service operations.
• Supervise workshop activities, service workflow, technicians and job allocation.
• Ensure timely completion of vehicle service, repairs, inspections and maintenance jobs.
• Monitor service quality, workshop productivity and customer satisfaction.
• Coordinate with service advisors, technicians, the spare parts team and customers.
• Support proper diagnosis, troubleshooting and technical support for vehicle service issues.
• Maintain service standards, repair quality, job cards and workshop discipline.
• Support preventive maintenance, breakdown repair and vehicle inspection activities.
• Monitor manpower utilization, technician efficiency and workshop performance.
• Ensure compliance with company service procedures, safety standards and operational guidelines.
• Handle customer complaints professionally and support after-sales service operations.

Required profile

• Minimum 7+ years of experience in the two/three-wheeler automobile service or automotive service industry.
• Any degree or diploma.
• Experience in service operations, workshop coordination and team supervision.
• Ability to lead technicians, service advisors and workshop staff.
• Good knowledge of job cards, service processes, repair workflows and customer handling.
• Strong communication, coordination, leadership and problem-solving skills.
• GCC/Africa automobile service experience is an added advantage.