Management Services Officer (Travel Management)

About the role

The World Food Programme (WFP) is re-advertising a Management Services Officer (Travel Management) position in Port Sudan, Sudan. The post is fixed term (12 months initially), reports to the Team Leader in charge of Travel Management and oversees the day-to-day tasks of the travel unit, giving guidance to the Country Office and Field Office travel focal points.

Key responsibilities

• Manage the travel process for official travel and staff entitlements, including preparing annual plans and implementing policies, procedures and standards
• Process staff travel requests and travel entitlement certificates (TECs) in line with standard operating procedures, and advise on travel documents and entitlements
• Review the contractual aspects of global contracts (BCD) and ensure additional benefits are implemented
• Coordinate medical and emergency evacuations with travel agents and HQ, in line with procedures and in close contact with HR, Security and other stakeholders
• Review training needs of travel focal points, run refresher training and follow up corporate training
• Work with Finance to clear open trip documents and BCD invoices, collate data, analyse trends and produce monthly reports on KPIs, budgets and expenditure by field office and country-wide
• Use digital tools to improve workflows and customer service, and assist with UN reform inter-agency initiatives and the rollout of corporate initiatives
• Plan and deliver training and user awareness sessions, and coach and train other support staff

Required profile

• Advanced university degree in Business/Public Administration, Finance or another relevant field, or a first/bachelor's degree with additional years of relevant experience
• At least one year of postgraduate professional experience, or a bachelor's degree with at least three years' experience in management services or travel management
• Fluency in written and spoken English and the duty station language, if different
• Experience in management services in a UN or international NGO setting is an advantage

Required skills

• Administrative management: organisation, planning, training, budgeting and reporting
• Ability to draw insights from data, trends and performance metrics
• Team leadership and ability to handle conflict in stressful situations

Applications are submitted only through the WFP online recruiting system, with a CV and cover letter; shortlisted candidates are invited to the next stage and undergo reference and background checks.