Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual French‑English Customer Service Specialist to join its remote call‑center team. The role supports a home‑based project in the online travel sector, handling first‑level inquiries via inbound and outbound channels.

Key responsibilities

• Answer inbound and make outbound calls, managing multiple cases simultaneously.
• Assist homeowners using a booking platform with modifications, cancellations, deposit claims, and escalations.
• Log, classify, and follow up on all interactions, maintaining accurate call histories.
• Analyze call data, share customer feedback, and stay updated on platform changes.
• Collaborate with internal and external teams through clear, documented communication.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in travel or technical support.
• Ability to multitask between live calls and case handling under pressure.
• Solid computer literacy and experience working online.

Required skills

• Zendesk or similar ticketing platform.
• Slack or comparable team‑collaboration tool.
• Salesforce proficiency.
• Windows 11 or macOS 14 operating system.
• Stable broadband internet and a wired USB headset.

What we offer

• 100% remote work with flexible, project‑based assignments.
• Hourly rate of 11 EUR.
• Minimum 30 – maximum 40 hours per week, with mandatory weekend availability.
• Paid training (20 hours) and long‑term collaboration opportunities.