Client Engagement Assistant (Tier 1 & 2)

About the role

The UNDP Field Unit in Khartoum, which represents UN Volunteers (UNV) at country level, is recruiting a Client Engagement Assistant. The role supports the identification, development and cultivation of partnerships with UN agencies and host entities, manages key accounts, ensures client satisfaction and helps sustain volunteer mobilization. It also supports the duty of care for volunteers serving in the area. The post is for local recruitment only, open to citizens of Sudan, and requires a UNDP NPSA contract.

Key responsibilities

• Mobilize volunteers and maintain partnerships: support key accounts, partner relationships, assignment descriptions, offers and initiatives, and advocacy campaigns, and document interactions in UNV's CRM.
• Support business intelligence: collect and analyze data on cooperation frameworks and agency programming, prepare presentations and maps of opportunities, and help write key messages and reports.
• Support a positive volunteer experience: onboarding, ongoing support, answering inquiries, gathering feedback and organizing appreciation events.
• Support duty of care: liaise with security focal points, assist with medical evacuations, support volunteers who do not speak the official language, and share information on health and wellbeing instruments.
• Back up other Field Unit functions during peak periods or absences.

Required profile

• Secondary education; a university degree in Social Sciences or a related field is considered but not required.
• Minimum of 5 years of relevant experience at national or international level (or 2 years with a bachelor's degree) in partnership engagement, advocacy, management, client service or related areas.
• Fluency in English and Arabic.
• Previous experience with international or development organizations is an asset.

Required skills

• Preparing presentation materials, including PowerPoint slides and talking points, and minute-taking and report drafting.
• Computer literacy, including MS Word, Excel and database packages, and web-based management systems such as ERP.
• Knowledge of ticket-based service management systems (e.g. Salesforce/UNALL or equivalent) is an asset.