Assistant & Information Management Officer

About the role

The Assistant & Information Management (IM) Officer provides high-level administrative support and oversees information management, including records acquisition, independently or under the supervision of the Executive Assistant and IM Officer. The post reports to the Kassala Head of Sub-delegation and serves as a reference point for written protocols, correspondence and standard tools. It is a national staff position on a six-month fix-term contract (extendable), with a desired start in December 2026.

Key responsibilities

• Screen, prioritize and track delegation correspondence, manage schedules and organize internal and external meetings with all logistics.
• Draft, translate and proofread formal communications in English in line with the ICRC Correspondence Manual, protocol and visual identity standards.
• Maintain professional networks, coordinate with government offices on official letters and update facilitation letter details for local authorities.
• Organize briefings for incoming mobile and resident staff, debriefings for departing staff and official visit itineraries.
• Oversee document lifecycles, including filing, archiving, inventory control and monitoring of sensitive ICRC stock (paper, badges, pins).
• Manage collaborative tools, databases and delegation email boxes, and maintain the local intranet page.
• Translate institutional IM policies (Data Protection, Information Security) into local guidelines and run briefings, refresher sessions and workshops on correspondence, protocol and IM tools.
• Handle routine secretarial duties, supply and service ordering with financial follow-up, and keep organizational charts and contact lists up to date.
• Cover the EAIMO and Administrative Assistant during absences and provide ad-hoc IM support to sub-delegations.

Required profile

• Minimum 3 years' experience providing executive support in a similar position, preferably in an international organization or company.
• Experience dealing with national authorities and government agencies such as ministries.
• University degree or diploma in Information Science or a related field is an asset.
• Excellent command of English; knowledge of French is an asset.
• Ability to work under pressure in a potentially dangerous environment and to interact tactfully with a wide range of people.
• Local candidates only: must be a current permanent resident of Kassala.

Required skills

• Advanced computer skills: Microsoft Office suite, SharePoint and HCL Notes.
• Information management, records management and project management.
• Excellent written communication and attention to detail.
• Ability to train staff and work independently with minimal guidance.

What we offer

• Rewarding work in a humanitarian and multicultural environment.
• Competitive employment package with medical insurance.
• In-house training opportunities for personal development.