Coordinator of Membership & Records

About the role

The Coordinator of Membership & Records serves as the primary liaison between collegiate chapters and the Fraternity Service Center. This role oversees member reporting, onboarding, billing, and records management while delivering customer service to members and chapters.

Key responsibilities

• Manage member reporting processes and guide new members through registration and onboarding steps.
• Coordinate onboarding modules, process non‑student initiation requests, and handle member status changes.
• Collaborate with Financial & Housing to generate, review, and confirm invoices for various fees.
• Assign late fees, fines, and credits to chapters in coordination with relevant departments.
• Oversee production and distribution of membership materials with third‑party vendors.
• Maintain accurate chapter addresses, tracking information, and membership records.
• Provide phone and email support to chapters and undergraduates, and assist with credentialing for conventions and national events.
• Send communications to stakeholders and maintain SOPs related to member statuses and payment processing.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• Strong customer service and interpersonal skills.
• High attention to detail, organization, and ability to prioritize tasks.
• Self‑motivated and able to work independently.

Required skills

• Microsoft Office
• G Suite
• Database programs