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Competences
Experience
Remote Customer Support Representative
Let Us Answer
2025-01 -
Handles incoming calls and accurately relays messages while following client procedures and escalation protocols. Maintains precise call records and contact information using Google Workspace, Zoom, and dedicated call‑management systems. Provides consistent remote support to ensure client satisfaction and operational continuity.
QA Specialist
Iterum
2024-01 - 2025-12
Ensured product quality by evaluating processes, identifying problems, and implementing solutions. Conducted quality control, documentation reporting, and training to meet established standards. Utilized QA tools and methodologies to drive continuous improvement across product lines.
Call Center Supervisor
Alorica
2023-01 - 2024-12
Supervised a team of agents, monitoring individual and team performance and conducting call audits to improve service quality. Coordinated schedule updates and communicated performance‑related information to staff. Delivered weekly training sessions, supported agent development, and drove continuous quality improvement initiatives.
Bilingual Customer Service & Sales Agent
Alorica
2021-01 - 2023-12
Handled customer calls in English and Spanish, resolving inquiries and supporting sales efforts. Explained product features, processed orders, and ensured compliance with company procedures. Delivered professional, bilingual customer service that contributed to sales targets and customer satisfaction.
Formation
High School Certificate (INTEC)
Langues
Spanish
native
English
native
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