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Competences
Experience
Risk Analyst
Rodel Bridging Finance
2026-01 - 2026-05
Worked fully remotely analysing financial applications to identify and mitigate risk exposure. Evaluated client affordability, creditworthiness and supporting documentation. Ensured compliance with internal policies and regulatory requirements. Provided risk‑based recommendations to support informed approval decisions.
Customer Support Administrator
Rodel Bridging Finance
2022-09 - 2025-12
Handled 25+ daily client calls and emails remotely, achieving 95% same‑day query resolution. Prepared invoices and managed sensitive legal documents in line with POPIA. Reduced document retrieval time by 30% through electronic and manual filing system improvements. Trained and onboarded over 6 staff members on admin procedures and compliance, and coordinated schedules, inventory and supplier liaison from a home‑office setup.
Hotel Hostess
Beverly Hills Hotel
2019-12 - 2022-08
Welcomed and checked in guests, delivering personalised service and expert guidance on hotel amenities and local attractions. Resolved guest inquiries and concerns promptly, enhancing overall satisfaction. Coordinated with multiple departments to ensure seamless guest experiences and maintained accurate daily financial records.
Administrative Clerk
Composite Insurance Solutions
2017-03 - 2019-11
Managed a multi‑line switchboard and communications for over 50 policyholders weekly. Captured data, prepared correspondence and recorded meeting minutes with 100% audit accuracy. Implemented a new filing structure that streamlined workflow and improved administrative efficiency.
Restaurant Manager
Centre Court Restaurant
2014-11 - 2017-02
Oversaw daily restaurant operations, staff rosters and cash‑up reconciliations for a team of 20. Managed scheduling, supplier orders and upheld high customer service standards. Directed staff training and ensured smooth service delivery.
Formation
National Diploma in Business Management – Durban University of Technology
Langues
English
fluent
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