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3 ans d'experience

Competences

Housekeeping Customer Service Front Office Operations Room Service Supervision Hospitality Standards (Hyatt, Accor) Team Coordination Guest Satisfaction Improvement Cleaning Procedures Inventory Management Time Management Communication Problem Solving Healthcare Expertise Multilingual Communication Organizational Skills

Experience

Housekeeper

Hôtel Casablanca

2021-06 -

Delivered 5‑star customer service during peak operations while maintaining Hyatt brand standards and procedures. Supervised room service activities, ensuring timely delivery and quality. Managed daily housekeeping tasks, inventory control and team coordination for a large hotel floor. Contributed to guest satisfaction improvements through proactive problem solving and meticulous cleaning. Recognized as a moment maker of the month in the housekeeping department.

Langues

Francais

fluent

English

fluent

Dutch

fluent

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